Shipping policy
Shipping Policy
Thank you for shopping with Tee Design Store. Please review our shipping information below.
Order Processing
Standard orders are normally processed within 1–2 business days after the order has been confirmed.
Orders are not normally processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer.
Custom and Personalized Orders
Custom-made and personalized orders normally require 1–3 business days of production time, depending on the customer's design, materials and other order requirements.
Production time is separate from shipping time.
If additional information, artwork, approval or materials are required from the customer, production may take longer. We will contact the customer if this affects the order.
Shipping Within Thailand
After an order has been processed and shipped, estimated delivery within Thailand is normally 1–4 business days, depending on the destination and shipping carrier.
Delivery times are estimates and may be affected by the shipping carrier, public holidays, weather conditions or other circumstances outside our control.
International Shipping
We offer international shipping to supported destinations.
Estimated international delivery time is normally 7–21 business days after shipment, depending on the destination country, shipping method, customs processing and local delivery service.
International delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping costs vary depending on the destination country, delivery address, shipping method and order details.
The applicable shipping cost will be calculated and displayed during checkout before payment is completed.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Tee Design Store does not control customs charges or customs processing times.
Tracking
Where tracking is available, tracking information will be provided after the order has been shipped.
Please allow some time for the shipping carrier's tracking system to update after receiving your tracking information.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at teebkkteam@gmail.com.
We will try to update the address if the order has not yet been shipped. Once an order has been shipped, we may not be able to change the delivery address.
Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost, please contact us at teebkkteam@gmail.com with your order number.
We will assist you in checking the shipment with the shipping carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at teebkkteam@gmail.com and provide your order number, a description of the issue and clear photographs where applicable.
Returns and refunds are handled according to our Refund, Return & Cancellation Policy.
Contact Us
If you have questions regarding shipping or delivery, please contact:
Tee Design Store / Salim Co., Ltd.
Email: teebkkteam@gmail.com
Phone: +66 (0)92 5393 015
Address: 191/7 Soi Kingphet, Phetchaburi Road, Ratchathewi, Bangkok 10400, Thailand